Zoom Employee Profile – Stephanie



Client: ServiceNow

Director: Doug Walker

Stephanie grew up in Pittsburgh, Pennsylvania, in a small suburban community. She attended the University of Pittsburgh, where she discovered her passion for technology. Today, she works as a Senior Technical Support Engineer at Zoom, helping customers solve problems and ensuring they get the support they need.

Directed and edited by Doug Walker for ServiceNow, this profile highlights Stephanie’s approach to work and life. For her, workplace culture and community are just as important as technical skills. She believes who you are in your personal life shapes what you bring to the office, and she values an environment that allows for balance, collaboration, and self-care.

Outside of work, Stephanie channels her creativity through music. Performing allows her to express herself in a deeply personal way, providing a mental reset that helps her bring her best self to every task. Whether she’s troubleshooting a complex technical issue or composing a piece of music, she approaches both with focus, passion, and intention.

Stephanie’s story reflects how ServiceNow empowers employees to integrate their whole selves into their work. It’s not just about technical skills; it’s about growth, creativity, and wellbeing. By blending personal passions with professional responsibilities, Stephanie shows how employees can thrive, contribute meaningfully, and inspire others—while staying true to who they are.